Help Centre
Find answers about buying, selling, auction procurement, payments, delivery, account access and using LethaboFlora.
How clients place an order
Client
Create your client account, complete your business profile, review your package, browse the catalogue or marketplace, add the lines you need, then submit your order or checkout request. Track invoices, dispatch, and notifications from your dashboard.
How sellers publish store listings
Seller
Complete the seller profile, set your store details, add product listings with stock and lead-time information, submit them for approval, then manage requests, transactions, reviews, disputes, and payout progress from the seller dashboard.
How dispatch and POD work
Operations
Orders move from sourcing or acceptance into dispatch planning. Dispatch runs capture courier details, ETA windows, route names, proof-of-delivery notes, recipient names, and delivered status so the operations team can close the fulfilment loop cleanly.
How subscription access works
Client
Basic and Premium access can be controlled by billing term, renewal status, and payment confirmation. The platform can support online payment, EFT proof review, renewal reminders, grace handling, and expiry control.
How marketplace reviews and disputes work
Marketplace
Completed marketplace transactions can move into review and dispute flows. Reviews can be moderated, sellers can respond, and disputes can be tracked with issue type, notes, status, and resolution handling.