How clients place an order
Client

Create your client account, complete your business profile, review your package, browse the catalogue or marketplace, add the lines you need, then submit your order or checkout request. Track invoices, dispatch, and notifications from your dashboard.

How sellers publish store listings
Seller

Complete the seller profile, set your store details, add product listings with stock and lead-time information, submit them for approval, then manage requests, transactions, reviews, disputes, and payout progress from the seller dashboard.

How dispatch and POD work
Operations

Orders move from sourcing or acceptance into dispatch planning. Dispatch runs capture courier details, ETA windows, route names, proof-of-delivery notes, recipient names, and delivered status so the operations team can close the fulfilment loop cleanly.

How subscription access works
Client

Basic and Premium access can be controlled by billing term, renewal status, and payment confirmation. The platform can support online payment, EFT proof review, renewal reminders, grace handling, and expiry control.

How marketplace reviews and disputes work
Marketplace

Completed marketplace transactions can move into review and dispute flows. Reviews can be moderated, sellers can respond, and disputes can be tracked with issue type, notes, status, and resolution handling.

How the mobile/API layer fits in
Admin

The mobile and API layer allows secure token-based access for dashboards, orders, invoices, notifications, dispatch visibility, push devices, and future integrations such as couriers, payment sync, field sales tools, and external systems.